Workshop: COVID-19 Impacts on Water and Sanitation Utilities: Moving from emergency response to resilience
As part of the WASH and COVID-19 Pandemic Virtual Symposium, the World Bank Water Global Practice, Asian Development Bank and Isle Utilities convened a workshop on the impact of COVID-19 on water and sanitation utilities.
Globally, water supply and sanitation utilities have been impacted by COVID-19 in many realms: planning, operations, revenue, customer relations and human resources management.
The emergency responses to the pandemic have included deferring investment, accessing contingency funds, uptake of digital technologies, delaying construction and maintenance work and shifting to remote working conditions.
This workshop presented key impacts and responses by utilities and discussed how to build on the emergency response to build resilient utilities capable of managing this and future protracted crises.